Opened 8 years ago

Closed 8 years ago

Last modified 8 years ago

#3915 closed defect (invalid)

trac: reporter should be added automatically to cc

Reported by: skyper Owned by: Tom Hughes
Priority: major Milestone:
Component: admin Version:
Keywords: trac reporter cc Cc: skyper

Description

I wondered why I did not get any responds to reported tickets because I missed to add me to cc:

It is really unexpected that the reporter is not added to cc: automatically and many reporter will not get informed about comments, questions and changes.

Maybe an updated of trac to version 12.2 (JOSM trac) would be nice, too.

Change History (7)

comment:1 Changed 8 years ago by skyper

Cc: skyper added

comment:2 Changed 8 years ago by Tom Hughes

Resolution: invalid
Status: newclosed

I suspect that the reason is that you are logging in with your username, not your email, so trac will have no idea what your email address is.

We use the trac packaged with our operating system, so modulo some critical requirement to upgrade it separately no update will occur until the next Ubuntu LTS release.

comment:3 in reply to:  2 Changed 8 years ago by skyper

Replying to TomH:

I suspect that the reason is that you are logging in with your username, not your email, so trac will have no idea what your email address is.

But my username is connected with my email address and trac knows about me as user and my pw, but not my email address ?

I do not want to offer my email addresses on all the pages.

What reason can you tell me to use a user then ?

We use the trac packaged with our operating system, so modulo some critical requirement to upgrade it separately no update will occur until the next Ubuntu LTS release.

I only can tell you that the josm trac is much more userfriendly and has several extra options, but I might dig in a bit deeper and report them one by one in tickets.

comment:4 Changed 8 years ago by Tom Hughes

We use apache external authentication to validate you against the main OSM web site, but that offers no way for us to return additional information to apache (and hence to trac) so all it knows is the username you used.

Please don't waste your time telling me that trac version X.Y has fabulous feature Z. I'm really not interested. We have enough work to do as it is without maintaining a local installation that isn't packaged.

comment:5 in reply to:  4 Changed 8 years ago by skyper

Replying to TomH:

We use apache external authentication to validate you against the main OSM web site, but that offers no way for us to return additional information to apache (and hence to trac) so all it knows is the username you used.

Is it not possible to mail a user through the main web site ?

comment:6 Changed 8 years ago by Tom Hughes

What does that have to with anything?

Yes of course the main site knows the user's email, but what I was trying to explain is that there is no way that I can see to provide that information to trac.

comment:7 in reply to:  6 Changed 8 years ago by skyper

Replying to TomH:

What does that have to with anything?

Yes of course the main site knows the user's email, but what I was trying to explain is that there is no way that I can see to provide that information to trac.

Trac knows the username, so maybe it is possible for trac to mail the user using the main site without knowing the real mail address.

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