Opened 7 years ago

Closed 7 years ago

#4293 closed task (fixed)

User account vanished

Reported by: ToeBee Owned by: rails-dev@…
Priority: trivial Milestone:
Component: website Version:
Keywords: Cc: toby.murray@…, here

Description

Same user as in ticket #4290

http://www.openstreetmap.org/user/here

Was able to log in and de-anonymize the account some hours ago and was logged in for a while. Now the account has suddenly (partially) vanished. Gets "username/email address doesn't exist" errors when trying to log in or reset password but also can't create a new account with the same name/email because it already exists.

I remember hitting the user page yesterday before the de-anonymizing. It showed no edits but was browsable. Today it gives a "user does not exist" error message.

Change History (5)

comment:1 Changed 7 years ago by Tom Hughes

Resolution: invalid
Status: newclosed

It didn't "suddenly vanish", it was suspended by the antispam code when he changed his description and he was told to contact the webmaster for assistance.

comment:2 Changed 7 years ago by Tom Hughes

Obviously I have unlocked the account now.

comment:3 Changed 7 years ago by here

Priority: minortrivial
Resolution: invalid
Status: closedreopened
Type: defecttask

I did change my description to include a link to my home web presence and a wikipedia presence. I did not ever see a reference to contact the webmaster for assistance, nor any indication of suspension. I've just searched through my email again, spam, trash, etc, and found no reference to any such recommendation. Further, upon attempting login, there was again no indication of suspension or suggestion to contact a "webmaster".

Reopening only to help diagnose a confusing situation which confused both a new and experienced user. What caused the suspension and why was that not caught in a more graceful manner? What did we both miss in identifying the problem? Where was the notification? How can this be made more user friendly?

Looking forward to contributing, thanks for your help.

comment:4 Changed 7 years ago by here

Cc: here added

comment:5 Changed 7 years ago by Tom Hughes

Resolution: fixed
Status: reopenedclosed

There isn't really anything more we can do this long after it happened to diagnose anything.

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