Opened 6 years ago

Closed 6 years ago

Last modified 6 years ago

#4933 closed defect (invalid)

Updates to Notes should send an e-mail to subscribed commenters

Reported by: André Owned by: rails-dev@…
Priority: major Milestone:
Component: website Version:
Keywords: Cc:


I quit the business of asking more details about Note reports.
One cannot constantly roundup tens of notes to survey long to come answers.
A update to a Note should send an e-mail to all subscribed users who commented it.
With its ID and a link to display it.

Change History (8)

comment:1 Changed 6 years ago by rickmastfan67

E-mails are already sent out when there is a new comment on a note (I should know, I've gotten several already on several different notes). If you aren't getting e-mails, check your "junk" folder, and double check the e-mail you have attached to your account here is up-to-date.

The only problem is if anonymous users submit it, they aren't going to get an e-mail since they don't have an account on OSM.

comment:2 Changed 6 years ago by Tom Hughes

Resolution: invalid
Status: newclosed

As rickmastfan67 says, this already happens - any comment made on a note is mailed to all non-anonymous users that have previously commented on it.

comment:3 Changed 6 years ago by André

I'm sorry to reply to an "invalid" remark after the ticket was closed.
Assuming that "Logged-in users will automatically get an email notification" means to my e-mail, not trac e-mail (which works as I reply to this)...
My e-mail is correct. But I cannot test if it works from OSM because someone spent his time making my own menus different from other's so that it's forbidden to send oneself a mail although it's the best way to test the configuration.
So I cleaned up my Junk folder, went to this note, added a "test" entry and NO I did not receive any e-mail.
Thank you.

comment:4 Changed 6 years ago by rickmastfan67

You don't get an e-mail if you comment on the note, only if somebody else does.

comment:5 Changed 6 years ago by Tom Hughes

Yes, it doesn't bother sending you an email when you comment, because it assume you know what you wrote. It should send you an email when somebody else comments though.

BTW you can send yourself a message by going to we just don't provide that link by default because it isn't very useful! I've sent you a test message now anyway. I also added a test comment to that note.

comment:6 Changed 6 years ago by André

Thanks for the tests, TomH, they worked.
Once again, I am surprised that Note messages to oneself are suppressed.
Of course, you know what you wrote, until it's erased, you forget and you'd like to recall. Like those dreaded web forms leaving no user copy and, in addition, crashing in the middle.
Why prevent logging? Almost only e-mail does it right. I will receive an e-mail copy of this comment. Would anyone complain?

comment:7 Changed 6 years ago by Shaun McDonald

Maybe create a new ticket for a setting to have the option to send a copy of the note comments that you write to yourself?

comment:8 Changed 6 years ago by André

Not worth the fuss. But it's easier to erase an occasional e-mail you don't want that to create an e-mail you don't receive. The "bother" is not adding a recipient but removing one.

Well, this said, failing "[OSM Notes]", I'd recommend "[Openstreetmap] Notes: XXX commented ..." as the subject. The present "[Openstreetmap] XXX has commented on a note you are interested in" is just too easy to be overlooked (word "note") with a truncated subject line as I see it in a mailbox crowded with list e-mail.
I prefer the word "[no] thanks" to "invalid".

Note: See TracTickets for help on using tickets.