OTRS does not send email to mail addresses with no MX address #5379
Comments
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Author: TomH Well I really hope OTRS isn't sending email directly at all! It should be handing it off to exim, and I'm pretty sure that will get this right. |
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Author: TomH I don't see a bounce message anywhere on that ticket? Which message number is it? |
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Author: TomH As I thought, it sends email though exim, but I see no sign of any emails to the user on that ticket, nor can I see any bounce message so I've no idea what it was you saw but there's no problem I can see. |
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Author: TomH Most of those messages are months old though, so any logs are long gone! |
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Author: TomH So it seems that for some reason OTRS has an internal check which I assume is what you were seeing, before it even tries the email. I have no idea what the point of that is, especially when it's broken, but I hope I've turned it off now. |
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Author: SomeoneElse Yes - just tried the problem address again and it's worked, thanks. |
Reporter: SomeoneElse
[Submitted to the original trac issue database at 5.11pm, Wednesday, 13th January 2016]
(for an example problem email address, see the first article on OTRS DWG ticket 2015112810000032)
OTRS displays the message "this email failed MX check". It's correct in that there is no MX, and it's the user's config that's the problem, but it'd be nice if OTRS could fall back to using the A record (which is I suspect where their home mail server lives).
It's an enhancement rather than a bug, but a fix would save having to email directly via my ISP and then copy and paste manually into OTRS.
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